Dear customers,

Our recipe for success:

Learn from history, combine it with present-day experience, and lay a solid foundation for the future of the company.

Almost 200 years of successful company history show that the Klosterfrau Group has long been working successfully in accordance with the respective laws, but also with values based on tradition.

Present experience shows that fair, respectful, and ethically responsible behavior towards employees, but also towards our customers and business partners, is expected by all parties involved.

With our Code of Conduct, which can also be understood as our company's mission statement, we want to build on this experience to lay the foundation for further successful, sustainable company development.

We adhere to our Code of Conduct not because we have to, but because we want to, out of conviction, so that we can continue to help you in the future.

Yours sincerely Dr. Stefan Koch
CEO

Many parts of a compliance management system deal with the prevention of compliance violations.

The main focus is on the ongoing improvement of prevention in order to protect employees and the company from future damage.

Compliance violations can be detected through recurring or sample-based audits.

However, they can also be detected through specific information provided by whistleblowers.

Whistleblowers, whether they are internal or external (e.g., suppliers, customers) knowledge carriers, can, under certain circumstances, bring significant compliance violations to the attention of the company.

Our whistleblower system will be introduced before the German law comes into force, as we want to promote trust among our employees and customers in the regulatory compliance of our companies.

After reviewing various providers, we have decided on the “Hintbox” from the company lawcode.
All further information on the Hintbox, the reporting channels, and the procedure can be found in the attachment.

Best regards,

Dr. Stefan Koch
CEO

Jesco Thiele
General Counsel & CCO

"Dear Sir or Madam, dear customers and business partners, dear employees,

As a long-established company, we comply with the legal requirements that apply to us in order to continue to be economically successful in a lawful manner.

In addition to our Code of Conduct, in which we have already established internal rules of conduct regarding respect for human rights and protection of the environment, you will find further documents under this subheading “Supply Chain Due Diligence Act” that document the specific implementation of the relevant legal requirements.

If you have any questions, please contact the Chief Compliance Officer at compliance@klosterfrau.com.

Best regards,
Jesco Thiele“